Do You Have Questions?

A list of frequently asked questions to help you.

HOW CAN I APPLY TO EKO UNIVERSITY OF MEDICINE AND HEALTH SCIENCES?

All Applications are done electronically through the university website, www.ekounimed.com. No paper-based or manual application will be entertained.

HOW DO I MAKE PAYMENTS FOR APPLICATIONS OR TUITION?

All payments to the university are online through debit/credit cards and online bank transfer.

HOW DO I OBTAIN A DEBIT/ATM CARD?

Walk into any branch of the bank where you have an account and request for your ATM card.

I THINK MY CARD DETAILS HAVE BEEN COMPROMISED, WHAT SHOULD I DO?

Once you discover that your debit card information has been compromised, CHANGE YOUR PIN and then contact your bank’s nearest branch IMMEDIATELY!

I HAVE BEEN DEBITED BUT MY PORTAL ACCOUNT BALANCE WAS NOT CREDITED, WHAT SHOULD I DO?

You DON’T need to attempt the payment AGAIN since your bank has already alerted you of the transaction. Just visit the “Payment History” section of your portal account and select the “Interswitch Web Pay” payment method, copy the generated “Transaction Reference” and send alongside your Matric Number, Name, Payment Date and last four (4) digit of the numbers on your ATM Card to [email protected]

CAN I APPLY OUTSIDE THE OFFICIAL APPLICATION WINDOW?

Applications are not accepted after the deadlines. The application portal will be shut down after the deadline. Check the university website to get the deadlines

HOW DO I GET NOTIFIED OF MY APPLICATION STATUS?

You login to the applications portal to monitor the progress of your application. Once you are admitted, you can print your acceptance letter and proceed for screening

CAN I GIVE MY DEBIT (ATM) CARD TO SOMEONE TO HELP ME PAY MY FEES?

NO! It is highly advisable that you make your fees payments yourself. Remember, your Debit Card (ATM) is your personal property, and UNDER NO CIRCUMSTANCE SHOULD YOU disclose your card details to ANYONE!

MY DEBIT/ATM CARD TYPE IS ASKING OF CVV2 NUMBER, WHAT IS CVV2 AND WHERE CAN I FIND IT ON MY CARD?

CVV2 is an important security feature for credit card transactions on the Internet and over the phone. “CVV” stands for “Card Verification Value”. It is the three-digit number printed in the signature space at the back of most credit cards, such as Visa, Mastercard, and Discover cards. The CVV2 number is always the last group of numbers in the signature space at the back of the card. Please note that it is not part of your regular credit card number.

MY BANK ACCOUNT WAS MISTAKENLY DEBITED TWICE, WHAT SHOULD I DO?

Well, it is better to avoid this as much as possible by paying close attention to your Portal Account balance after every transaction attempt, to see if it has been credited before hurrying to complete another transaction. However if it happens, please send your Matric or UTME/DE Registration Number, Name, Programme, Transaction Reference, Payment Reference, Payment Date and Amount Paid in an email to [email protected]

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